Refund & Replacement Policy

At Oris Store, we want you to be completely satisfied with your purchase. This policy explains how we handle issues with your order.

Order Confirmation

After placing your order, our team will Contact you to confirm your details before it's shipped. This helps us make sure your order reaches you smoothly and avoids delivery issues.

Replacement Eligibility

If you receive a product that is incorrect, faulty, broken, or damaged, you're eligible for a free replacement.

Replacement Window

Requests made within 7 days of delivery are replaced free of charge. Requests made after 7 days (up to 30 days from delivery) may be accepted, but additional charges could apply.

How to Request a Replacement

Contact us through our Contact page or WhatsApp with your order number and a short video showing the issue with the product. This helps our team quickly verify the problem and process your request.

Please Note

As we operate on a Cash on Delivery basis, we offer replacements rather than cash refunds. If the product is confirmed faulty, damaged, or incorrect, we will arrange a free replacement for you.

Questions?

Reach out to us anytime through our Contact page or WhatsApp — we're happy to help.